Privacy Policy
This Privacy Policy explains how Engaged Humans collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Promotion of Access to Information Act, 2000 (PAIA).
1. Who We Are
Engaged Humans is a professional coaching, training, and facilitation consultancy that helps organisations improve engagement, leadership alignment, and culture execution.
Responsible Party (as defined by POPIA):
- Registered Name: Engaged Humans
- Address: The Workplace, Block C, Regent Hill Office Park, cnr Leslie & Turley Roads, Lonehill, 2062, Johannesburg, South Africa
- Website: www.engagedhumans.com
- Email: paula@engagedhumans.com
- Phone: +27 833070918
2. Information Officer
In terms of Section 17 of POPIA, Engaged Humans has designated an Information Officer responsible for ensuring compliance with the Act and handling requests from data subjects.
Information Officer:
- Name: Paula Quinsee
- Title: Founder / Managing Director
- Email: paula@engagedhumans.com
- Phone: +27 833070918
You may contact the Information Officer regarding any matter relating to your personal information, including requests for access, correction, or deletion of your data, or to lodge a complaint about how your information is processed.
3. What Personal Information We Collect
We collect personal information through the following channels on our website:
3.1 Information You Provide Voluntarily
When you interact with our website through our contact form, booking system, newsletter subscription, survey, or survey popup, we may collect:
- Full name
- Email address
- Phone number
- Company name and job title (if provided via the contact or booking form)
- Message or enquiry details (when you contact us)
- Booking and appointment details (when you book a discovery call or session)
- Payment information (credit/debit card details when you register for a workshop, programme, event, presentation, or individual session, processed through our secure payment gateway; we do not store full card details)
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information (browser type, device type, operating system)
- IP address
- Pages visited and time spent on pages
- Referring website (how you arrived at our site)
- Cookie data (see Section 8 below for details)
3.3 Sensitive Personal Information
We do not knowingly collect special or sensitive personal information, including information about your race, ethnicity, health, religion, sex life, or biometric data, through our website. If we ever require such information for a specific purpose (e.g. a wellness programme), we will seek your explicit, informed consent beforehand and process it strictly in accordance with POPIA.
4. How We Use Your Personal Information
We process your personal information for the following specific, explicitly defined, and lawful purposes:
| Purpose | Type of Information Used | Legal Basis |
| Responding to your enquiries and providing information requested | Name, email, phone, message details | Necessary to fulfil your request (consent) |
| Scheduling and managing discovery calls, workshops, and sessions | Name, email, phone, booking details | Performance of a service you’ve requested |
| Processing payments for workshops, programmes, and events | Name, payment details | Performance of a contract |
| Sending you our newsletter or updates (where you have subscribed) | Name, email | Consent, you may unsubscribe at any time |
| Conducting engagement surveys and assessments | Name, email, survey responses | Consent |
| Improving our website, services, and user experience | Device info, IP address, usage data, cookie data | Legitimate interests in improving our services |
| Complying with legal and regulatory obligations | As required by law | Legal obligation |
We will only process your personal information for the purposes described above, or for any other purpose that is compatible with the original purpose for which it was collected. If we intend to use your information for a materially different purpose, we will notify you and seek your consent where required.
5. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to any third party. We may share your personal information with the following categories of service providers who process data on our behalf (as operators under POPIA), strictly for the purposes outlined in Section 4:
- Website hosting provider – for hosting and maintaining our website
- Email marketing platform – for sending newsletters and communications (only to subscribers who have consented)
- Payment gateway provider – for processing payments securely
- Booking/scheduling platform – for managing appointments and discovery calls
- Analytics provider (e.g. Google Analytics) – for analysing website usage and performance
- IT and web maintenance provider (ComputerGeek) – for website technical support and maintenance
All service providers who process personal information on our behalf are required to do so in accordance with POPIA and under written agreements that ensure appropriate security safeguards and confidentiality.
We may also disclose your personal information where required by law, court order, or legitimate request from a regulatory or law enforcement authority.
6. Cross-Border Transfer of Personal Information
Your personal information may be transferred to and stored on servers located outside South Africa, as some of our service providers (e.g. website hosting, email marketing, analytics) operate internationally. Where this occurs, we ensure that:
- The recipient country has adequate data protection laws, or
- The transfer is subject to appropriate safeguards (e.g. standard contractual clauses), or
- You have consented to the transfer, or
- The transfer is necessary for the performance of a contract with you
You may contact our Information Officer for more details about cross-border transfers of your personal information.
7. How Long We Retain Your Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements:
| Type of Information | Retention Period | Criteria |
| Contact form enquiries | 24 months after last interaction | To respond to follow-up enquiries and maintain service records |
| Newsletter subscriber data | Until you unsubscribe | You may unsubscribe at any time; data removed upon request |
| Booking and session records | 5 years | For tax, accounting, and legal compliance |
| Payment records | 5 years | Required by South African tax law (SARS) |
| Survey responses | 12 months after completion | To track engagement trends and programme effectiveness |
| Website analytics and cookie data | 14 months | Standard analytics retention; aggregated and anonymised |
When the retention period expires, we will securely delete or anonymise your personal information. You may also request earlier deletion of your personal information (see Section 10 below), subject to legal retention obligations.
8. Cookies
Our website uses cookies and similar technologies to operate, improve, and secure our site, and to understand how visitors use it.
8.1 Types of Cookies We Use
- Essential cookies: Required for the website to function correctly (e.g. security, accessibility, form functionality). These cannot be disabled.
- Analytics cookies: Used to understand how visitors interact with our website (e.g. pages visited, session duration). These help us improve site performance and content.
- Functional cookies: Used to remember your preferences and settings (e.g. language, region).
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of our website may not function correctly.
For cookies used for analytics and marketing purposes, we provide a cookie notice on our website that allows you to give or withdraw consent for non-essential cookies.
9. Security Safeguards
We take the security of your personal information seriously and implement appropriate, reasonable technical and organisational measures to protect it against unauthorised access, loss, damage, alteration, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmitted between your browser and our website
- Secure payment processing through PCI-compliant payment gateway providers (we do not store full credit/debit card details)
- Access controls limiting personal information access to authorised personnel only
- Regular website maintenance and security updates performed by our technical provider
- Written agreements with all service providers ensuring they maintain appropriate security safeguards
- Staff awareness of POPIA obligations and data protection best practices
Despite our best efforts, no system is 100% secure. In the event of a data breach involving your personal information, we will notify you and the Information Regulator as required by POPIA, and take reasonable steps to mitigate any harm.
10. Your Rights as a Data Subject
Under POPIA, you have the following rights regarding your personal information:
- The right to access – You may request a copy of the personal information we hold about you
- The right to correct – You may request that we correct inaccurate, incomplete, or misleading personal information
- The right to delete – You may request that we delete your personal information, subject to legal retention obligations
- The right to object – You may object to the processing of your personal information for specific purposes (e.g. direct marketing)
- The right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time
- The right to complain – You may lodge a complaint with the Information Regulator if you believe your rights have been violated
How to Exercise Your Rights
To exercise any of these rights, please contact our Information Officer using the details in Section 2. We will respond to your request within a reasonable time, and no later than 30 days from receipt of your request, as required by POPIA.
11. Direct Marketing
We may send you direct marketing communications (such as our newsletter) only where you have given us your explicit consent to do so. You may:
- Opt in by subscribing to our newsletter through our website
- Opt out at any time by clicking the unsubscribe link in any marketing email, or by contacting our Information Officer
We will not send you direct marketing communications without your consent, and we will not share your contact details with third parties for their marketing purposes.
12. Links to External Websites
Our website may contain links to external websites that are not operated by us. We have no control over the content, privacy practices, or policies of these third-party sites and cannot accept responsibility for their respective privacy policies. We recommend that you review the privacy policy of any website you visit via a link from our site before providing any personal information.
13. Social Media Links
Our website contains links to our social media profiles (Facebook, Twitter, Instagram, LinkedIn, YouTube). When you interact with us on these platforms, the respective social media platform’s privacy policy and terms of service apply to your personal information. We encourage you to review their privacy policies.
14. Legal Disclaimer
Engaged Humans is not a psychological or clinical advisory firm and does not provide psychological advice. If a psychological or any other complex issue is involved, you should consult a qualified professional practitioner. Use of this website does not constitute a psychologist-client relationship.
Engaged Humans is a registered entity that provides various bespoke services to individuals and organisations (e.g. coaching, workshops, facilitation, training, assessments) with tools based on Imago Relationship Theory principles, NLP, human behaviour profiling tools, and similar methodologies to support connection, engagement, communication, and dialogue.
No information or materials posted on this website are intended to constitute legal, medical, psychological, or professional advice, nor can we guarantee the accuracy of posted information, especially as it relates to external sites.
All information contained on this website should be accepted, modified, or rejected at your discretion based on your individual situation. For medical, legal, or psychological advice, please contact your doctor, attorney, psychiatrist, or hospital.
Any services or products purchased through this website are non-refundable if cancellation is received less than 48 hours prior to the scheduled event or service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated policy on this page and update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your personal information.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Information Officer:
- Name: Paula Quinsee
- Email: paula@engagedhumans.com
- Phone: +27 833070918
- Address: The Workplace, Block C, Regent Hill Office Park, cnr Leslie & Turley Roads, Lonehill, 2062, Johannesburg
Lodge a Complaint with the Information Regulator
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:
- Website: www.inforegulator.org.za
- Email: info@inforegulator.org.za
- Phone: 012 403 4700
- Address: JD Precinct Building, 70 Rivonia Road, Sandton, Johannesburg, 2196 / PO Box 992, Groenkloof, Pretoria, 0027
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This Privacy Policy is provided for informational purposes and does not constitute legal advice. Engaged Humans has made reasonable efforts to ensure this policy aligns with POPIA requirements. For specific legal guidance on POPIA compliance, consult a qualified attorney with data protection expertise.